Privacy Policy
Effective Date: March 14, 2025
Last Updated: November 15, 2024
Solrite Electric, LLC ("Company," "we," "our," or "us") is committed to protecting the privacy of our customers, partners, and all individuals who interact with our services via phone calls, emails, or text messages. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
Information We Collect
We may collect the following categories of personal information:
Contact Information:
Name, phone number, email address, physical address
Contractual Information:
Contract ID, details of agreements signed with SOLRITE or its partners
Communication Details:
Records of calls including audio recordings (with notification and consent as required by law), emails and text message content, caller ID, timestamps, and other metadata
Billing and Payment Information:
Credit card details and bank account information only if provided in communication or within our secure automated third-party systems
Usage and System Data:
Data related to your interactions with our representatives, including preferences and feedback
How We Use Your Information
We use the information collected for the following purposes.
- Service Delivery: To fulfill and manage customer contracts, services, and requests.
- Customer Support: To address inquiries, provide support, and improve customer experience.
- Compliance: To comply with legal and regulatory requirements.
- Marketing and Communication: To send service updates, promotional offers, or satisfaction surveys (with opt-in consent where required).
- Security and Fraud Prevention: To protect against unauthorized access or disclosure and ensure the security of our systems.
SMS Text Messaging Compliance
Solrite Electric, LLC offers SMS communications to provide updates, promotions, and service-related information. By opting in, you agree to receive automated text messages from us. Message frequency may vary.
A2P 10DLC Compliance Requirements
- Opt-In Consent: By submitting your phone number, you provide express consent to receive SMS messages from Solrite Electric, LLC regarding updates, promotions, and service-related information.
- Opt-Out Instructions: You may opt out at any time by replying STOP to any text message. Alternatively contact us at Compliance@SOLRITEenergy.com or 877-705-7483.
- No Data Sharing: We do not share, sell, rent, or trade SMS opt-in data with third parties for marketing purposes.
- Message & Data Rates: Standard message and data rates may apply based on your mobile carrier.
- Support & Help: Reply HELP to any text message or contact us at Compliance@SOLRITEenergy.com or 877-705-7483.
How We Share Your Information
We may share your personal information in these circumstances.
With SOLRITE Dealers and Partners:
For service fulfillment and contractual purposes.
Non-Disclosure to Third Parties:
The Company will not share any mobile information with third parties or affiliates for marketing or promotional purposes, unless explicitly authorized by the user.
Permitted Disclosure to Subcontractors:
The Company may share mobile information with subcontractors or service providers solely for supporting essential services such as customer service, under confidentiality obligations.
Text Messaging Data:
Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances, except where required by law.
With Service Providers:
Third parties who assist in operations, data storage, or analytics, under strict confidentiality agreements.
Legal Obligations:
If required to comply with legal or regulatory mandates, subpoenas, or court orders.
Business Transfers:
If SOLRITE is involved in a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction.
Your Privacy Rights
California Residents (CCPA):
- Right to Know: Request details about the personal information collected and shared.
- Right to Delete: Request deletion of your personal data, subject to legal and operational constraints.
- Right to Opt-Out: Refuse the sale of your personal information.
Federal Privacy Protections (GDPR for EU Customers):
- Right to Access: Obtain a copy of your personal data.
- Right to Rectification: Correct inaccuracies in your data.
- Right to Restriction: Limit the processing of your information.
- Right to Object: Opt-out of certain uses such as marketing.
To exercise your rights contact:
Email: Compliance@SOLRITEenergy.com
Phone: 877-705-7483
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.
Data Security
We implement industry-standard measures to protect your personal information, including encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.
Children's Privacy
SOLRITE's services do not knowingly collect personal information from individuals under 18 years of age without parental consent.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will be communicated via our website or other appropriate channels.
Contact Us
Email: Compliance@SOLRITEenergy.com
Phone: 877-705-7483
Mailing Address: 2407 E Loop 820 N, Fort Worth, TX 76118